List of Professional and Combined Service Offerings
Business Continuity Assessments
Answers the three basic questions regarding BC
- Are the IT plans, tolls and procedures matched properly to the business objectives?
- Is the IT infrastructure stable, efficient, secure and legally complaint?
- Will the business survive in the event of IT infrastructure loss or interruptions?
System Security Exposure Analysis
- An external 3rd party analysis and report, itemizing the specific areas of exposure, and related recommended actions.
- Focus on current list of Internet Security Exposures.
- Mock “Network attacks” at all Internet facing network points.
Desktop and Server support and maintenance
- UNIX & LINUX Platforms
- Microsoft Platforms
- Help Desk / Call Centre
Conversion Management
- New Applications
- New Computer Systems
- New Networks
Infrastructure upgrade
- OS Platform Upgrades
- Hardware Upgrades
- Website setup and maintenance
- E-mail Servers
I.T. Personnel Services
Large Database of over 100+ IT Professionals across Toronto and California
- Ongoing advertising program to identify new candidates
- Client tailored advertising
Access to resources from East Europe & Indian Subcontinent
- Off Shore software development
- Remote Systems Administration
Personnel placements
- Recruiting & Placement
- Retained search
- Contractors
- Contractors for hire
Pre-qualification
- Resume review
- Interviews
- Application completion
- Reference checks
- Background checks with authorization
- Skills proficiency verification / testing
Additional people services
- Offshore call centre / VoIP based Call Centres
- Project Management
Computer Security Check up Offerings
Review Areas
- Network and communication systems infrastructure
- Anti Virus Protection
- Security Procedures, Provisions and Administration
- Server Open Port Scans
- Internet Firewall Provisions
- Intrusion Detection Provisions
- Computer System Physical Security
- Computer Access, permissions and rights
- Computer system resource capacities and utilizations
- Software and application review and documentation
- E-mail security scan, problem download program scan
- Desktop scans for hidden “Trojan Horse” programs
- Operational documentation provisions
- Backup provisions, storage provisions, recovery provisions
- Computer related business continuity plans
Deliverables
- An exposure analysis report, itemizing the specific areas of exposure, and related, recommended actions.
- An estimate of time and cost, as well as alternatives for correcting the deficiencies identified.
- A business risk assessment based on findings and a priority rating for each business risk to assist in determining the cost / benefit of correcting each deficiency.
Security Review Cost & Time
- The cost of the review is based on the number of servers and workstations in the client’s network.
- The review generally requires and onsite inspection of 4 to 8 hours per server, & 15 – 30 minutes per workstation.
- Presentation of findings & recommendations will be provided within 48 hours of completing the onsite inspection & review.
Business Continuity Assessment
To ensure IT plans, tools and procedures are matched properly to the business objectives
- Description of business type
- Business background history (when did it start, who started, operating locations)
- State client’s business objectives
- What is the Clients view of their operating environment regarding financial, operations, decision support applications
- Current volumes / growth predictions (attach support schedule as needed)
- Description of IT infrastructure operating platform, hardware, software, applications, networks, quantities, capacities, utilization, models, versions, licenses, age of technology
- Primary use of IT technology in support of the business
- What additional resources are key to the business success, telephone, internet, human resource types.
- Is the business a part of an industry that uses standard software / applications and hardware
To determine IT infrastructure is stable, efficient, secure and compliant
- Conduct interviews with client staff members to identify problems and symptoms
- Review any existing client problem logs or reports
- Identify the current service providers if any
- Determine who installed the current systems and when
- Does the client have any security installed, passwords, etc
- Is there virus software and intrusion software installed
- Is the client’s physical geographic location secure
- Does the client offer a website, who hosts, who maintains
- Is there a firewall installed, who maintains
- Are there any single points of failure
- What is the condition of the equipment now in place
- Is the wiring strapped securely
- Is the equipment racked, or in controlled environment
- Who has physical access/administrative access
- Does the client have a license for each user of software
- Is all the vendor software in use for the business, license compliant & up to date
To determine the ability for the business to survive in the event of IT infrastructure loss
- Determine if there is an existing written disaster recovery plan
- Determine if there is a written procedure for backing up critical files and applications
- Determine who is currently performing backups for the client
- What critical processing records are stored on site at clients location
- Review/audit current backups for compliance to procedure, or to determine latest version
- Are their written documents that describe the hardware, software and application infrastructure
- Are the critical files and non critical files stored offsite
- Does the client have a backip file restore procedure
- When has the client last tested their backip file restore procedure
- Is the network documented
- Is there an email system in use at the clients location, what type.
- Does the client use backup/mirroring for their key servers
- Has the client identified the sequence for restoring applications in the event of a recovery
- Where are the application CDs stored
- Does the client have any application change management version controls in place
- Does the client have a contact list for all personnel and an emergency protocol for contacting the personnel.
- Who are the most critical personnel to the business, do these people have a cross trained backup person
- Who else has copies of client records, Insurance companies, attorneys, CPA, Banks, Payroll Companies
- What equipment is insured for loss, insured for service warranty, not insured?
- From where can replacement equipment be acquired, how long to replace.